Frequently asked questions
Clear answers about mentorship, trust, and the product.
What is ShamMentor?
ShamMentor is a bilingual mentorship platform connecting members with Syrian and Arab mentors worldwide.
Who can use ShamMentor right now?
The current experience is focused on two roles: members and mentors.
How do I find the right mentor?
Use goal-based search and matching, then compare mentor profiles by expertise, language, and availability.
Can I book sessions inside the platform?
Yes. You can request, confirm, reschedule, and follow up on sessions in the same flow.
Are events available?
Yes. Mentors can host events and members can join based on fit and interest.
Can mentors offer multiple services?
Yes. Mentors can define multiple services and session formats.
How are mentors verified?
Mentor verification uses review workflows and visible badge signals on profiles.
Does ShamMentor support Arabic and RTL?
Yes. The platform supports Arabic RTL and English LTR natively.
What trust and safety controls are available?
The platform includes reports, reviews, moderation flows, dispute handling, and blocking controls.
Can users message each other?
Yes. Built-in inbox flows support conversations, read status, and archive behavior.
How do privacy and security work?
ShamMentor follows privacy-by-design practices with role-based controls and secure operational defaults.
Can I control account security?
Yes. Account settings include password management and active-session controls.
Can I share mentor profiles with a public link?
Yes. Public landing links use /en/mentors/{username} (or /ar/mentors/{username}), while app links now open https://app.shammentor.com/{locale}/member/mentors/{username}.
How is progress tracked after sessions?
Mentors and members can track notes and action items so next steps stay clear.
What is the fastest way to start?
Open the For Members or For Mentors page, submit the short form, and follow the onboarding step you receive.
How can I contact support?
Use the Contact page and share your goal so the team can guide you quickly.